10 Best Shopify WhatsApp Apps for Customer Engagement

If you’re running a Shopify store, you already know how crucial real-time communication is.

And what better way to connect with your customers than through WhatsApp, an app over 3 billion people use globally?

From abandoned cart recovery to order updates, customer support to marketing campaigns, WhatsApp is a game-changer for e-commerce brands.

The good news?

There are several powerful Shopify apps that make it ridiculously easy to integrate WhatsApp into your workflow.

In fact, smarter inventory processes can complement tools like WhatsApp in solving common Shopify inventory issues.

In this post, we’ve rounded up the 10 best WhatsApp apps for Shopify to help you boost engagement, drive conversions, and deliver support with a personal touch.

Why Use WhatsApp for Customer Engagement on Shopify?

Because your customers are already on it.

• 98% open rate for WhatsApp messages vs. 20% for email.
• 3x more conversions on abandoned cart campaigns using WhatsApp than email
• Real-time communication helps reduce support tickets and response times

In short, WhatsApp gives your Shopify store the ability to meet customers where they are—with speed, personalization, and convenience.

Key Features to Look for in a Shopify WhatsApp App

Not all WhatsApp apps are built the same. Some look flashy but fall short when it comes to real-world use. So, before you hit “install,” here are five features you actually want to look for:

1. Official WhatsApp Business API Access

This one’s non-negotiable. Apps built on the official API are way more reliable, and they unlock features like verified business messaging, broadcasts, and templated notifications that actually get delivered.

2. Cart Recovery and Order Updates

Imagine recovering lost sales or keeping customers in the loop without lifting a finger. Good WhatsApp apps let you automate key moments, like when someone abandons their cart or their order is out for delivery.

3. Shared Inbox for Your Team

If you have a team handling customer support, a shared inbox with user roles and chat assignments is a lifesaver. It helps keep conversations organized and fast.

4. Broadcast Campaigns with Segmentation

Blasting the same message to everyone? That’s a fast way to get ignored. Look for apps that let you segment your audience, so you can send targeted promos or updates that feel personal, not spammy.

5. Seamless Shopify Integration

The best apps talk to your Shopify store in real time. That means pulling in customer info, syncing orders, and showing product details without you having to switch tabs or chase data.

Top 10 Shopify WhatsApp Apps to Scale Your Brand in 2025

DelightChat: Support, Marketing & Team Inbox in One

DelightChat is designed for growing eCommerce teams that want to manage support and marketing from one dashboard.

It offers a shared inbox for WhatsApp, Instagram, Facebook, and email, so your team isn’t constantly switching between tools.

You also get ready-to-use WhatsApp automation for abandoned carts, order tracking, and customer engagement.

Why it stands out:

• Intuitive UI, easy to onboard your team
• Set up automated replies and flows in minutes
• Offers pre-built Shopify triggers (order placed, cart abandoned, etc.)
• Great balance of support + marketing features for small teams

Zoko: Multi-Agent Chat and Sales Automation

Zoko is built for brands that want to do more than just chat. It turns WhatsApp into a full-fledged sales and support platform.

You get a shared inbox for your entire team, order updates, and even a built-in storefront experience right inside WhatsApp.

Customers can browse products, ask questions, and complete purchases, all in one conversation.

Why it stands out:

• Connects directly with Shopify for real-time order and product sync
• Supports multi-agent chat with roles and permissions
• Enables WhatsApp-based checkout and upsells
• Great for scaling D2C operations

Interakt: Official WhatsApp API Partner for D2C Brands

Interakt is a verified WhatsApp Business Solution Provider (BSP) that helps D2C brands set up their WhatsApp automation within minutes.

With pre-approved message templates, instant Shopify sync, and support for COD confirmation and feedback collection, it’s a popular choice for Indian Shopify sellers and beyond.

Why it stands out:

• Pre-approved WhatsApp message templates to go live quickly
• Auto-syncs Shopify orders, customer data, and payment status
• Supports team inbox and contact segmentation
• Affordable for startups and powerful enough for scaling brands

Tellephant: WhatsApp Commerce with Advanced Automation

Tellephant offers a conversational commerce experience that lets customers discover, browse, and even pay for products within WhatsApp.

With support for multilingual chats, smart flows, and payment collection, it’s ideal for brands that want to turn WhatsApp into a high-converting sales channel.

Why it stands out:

• Built-in shopping flows and product suggestions
• Supports WhatsApp payments and multilingual chat
• AI workflows for FAQs, product recommendations, and follow-ups
• Ideal for stores focused on conversational selling

BiteSpeed: WhatsApp Marketing with Popups and Flows

BiteSpeed helps you capture leads and drive conversions through automated WhatsApp flows.

You can use popups on your store to build a WhatsApp audience, then follow up with campaigns for cart recovery, COD verification, win-backs, and more, all powered by Shopify data.

Why it stands out:

• Customizable opt-in popups and spin-to-win widgets
• Advanced targeting for WhatsApp campaigns
• Built-in flows for cart recovery, COD confirmations, and more
• Great for marketers focused on lifecycle retention

LimeChat: Conversational Commerce with AI-Powered Chat

LimeChat uses AI to automate support and shopping experiences on WhatsApp.

It mimics human conversation to guide users toward product discovery, order updates, and post-purchase engagement—all while reducing support load.

With GPT-style intelligence, it handles 70–80% of queries without human involvement.

Why it stands out:

• GPT-powered assistant for real-time queries
• AI flows for guided shopping, support, and returns
• Integrates with Shopify, payment gateways, and CRMs
• Perfect for fast-growing D2C brands needing scalable support

WATI: CRM and Shared Team Inbox for WhatsApp

WATI adds a layer of CRM functionality to your WhatsApp. Beyond just chatting, you can tag customers, leave internal notes, set follow-up reminders, and even assign chats to team members.

It’s designed for structured support with a strong emphasis on workflow and customer tracking.

Why it stands out:

• Strong CRM features like tagging and custom fields
• Shared inbox with automation rules and quick replies
• Works well for multi-agent support across time zones
• Best for teams with complex support workflows

SuperLemon: Lightweight WhatsApp Plugin for Support

SuperLemon is a simple, easy-to-install plugin that adds WhatsApp chat to your Shopify store.

It adds a simple WhatsApp chat button to your store and lets you send basic cart recovery and order messages.

It’s perfect for new or small stores looking for basic support functionality without heavy automation.

Why it stands out:

• One-click install and setup
• Free version available with essential features
• Great for small merchants or solo sellers
• Ideal for early-stage stores looking to test the waters

BIK: Marketing and Broadcast Campaigns at Scale

BIK is designed for serious marketers who want to scale their WhatsApp campaigns with precision.

From personalized product drops to loyalty campaigns, BIK allows you to segment, automate, and track performance across every WhatsApp message sent.

Why it stands out:

• High-volume campaign manager
• Advanced targeting and analytics
• Shopify sync for customer tagging and segmentation
• Best for brands with large WhatsApp lists

WhatsApp Chat + Abandoned Cart by Pushdaddy

Pushdaddy is a budget-friendly tool that covers the basics: add a WhatsApp button to your store and set up cart recovery messages.

It’s a solid entry point if you’re testing WhatsApp for the first time and want to drive early engagement without spending a dime.

Why it stands out:

• 100% free for basic use
• Easy to install and configure
• Effective for abandoned cart reminders and simple support
• Good starting point before scaling up to premium tools

How to Choose the Right WhatsApp App for Your Store

With so many great options out there, picking the “best” WhatsApp app isn’t just about features—it’s about fit.

Your team size, growth stage, and goals should guide your decision.

Here’s how to think about it:

Conclusion

WhatsApp isn’t just a chat app; it’s a powerful conversion tool when used right.

Whether you’re looking for higher cart recovery, faster support, or deeper relationships with your customers, there’s a Shopify app for you.

Pick one that fits your goals, test it for a week, and start building those real-time, human conversations your customers will love.

And when those chats turn into orders, make sure your operations can keep up. Sumtracker can help keep your inventory, bundles, and workflows in sync behind the scenes.

FAQS

Why should I use WhatsApp instead of email or SMS for customer engagement?

WhatsApp feels more personal and gets quicker replies. It supports real-time chats, images, and links, making conversations more human and less transactional than traditional email or SMS.

Do I need an official WhatsApp Business API to use these apps?

Not always. Some apps work without it, but the API unlocks more automation, scale, and compliance. It’s best suited for businesses looking to grow reliably and reach larger audiences.

Can I send automated messages like order updates and abandoned cart reminders?

Yes, most apps offer built-in automation tools. Once set up, these messages run in the background and help improve conversions and customer trust, as well as reduce support-related follow-ups.

Will my customers need to opt in to receive WhatsApp messages?

Yes, opt-in is required. You can collect it via popups, forms, or during checkout. It keeps communication compliant and ensures your messages go to people who expect them.

Which WhatsApp app is best if I’m just starting out?

Start with a lightweight app that’s easy to install and doesn’t require setup overhead. It should let you test engagement, learn the flow, and grow as your store scales.

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